Notice on PPE products: To conform with health and safety precautions, all PPE products are non-refundable and non-returnable. This includes product cost and shipping fees. 

Virtual Specs

Layouts/ Mock-ups are provided at no charge with supplied vector art - .ai, .eps, or .pdf with fonts layers and outlines is needed.  We do not provide creative graphic design for no charge.


Free random samples are available on most products. However, some must be provided by the overseas factories and take about two weeks. A shipper number and matching zip code is needed. Most samples ship the same day depending on when the request is received and processed.

Bobble Heads Pre-production Policy

Up to three changes can be made during the clay shaping stage.  Up to five changes can be made during the painting stage.  After three and five changes, respectively, additional charges will apply.  Special Note:  Once the clay shape is approved the custom mold is set.  Changes to any aspect of the bobble head shape after the mold is set will result in an additional charge.  How much depends on how simple or complex the change(s) are.

Laminated Tote Bags Pre-production and Plates Policies:

Once the layout/ proof is approved to create the pre-production sample the set-up fee is incurred.  Any changes to the art after the set-up process is completed to produce the pre-production sample will result in a new/ additional set up charge.

The plates created to reproduce full color art onto the bags are usable up to one year.  Reorders within the one year time frame will have no set up charge (waived).  After one year a new set up charge will apply due to the deterioration of the plates.


Self-promotions can be purchased at a determined and offered discount.  Self-promotion discount only applies to the specific piece that is decorated with the distributor’s name or logo only.


Orders are only accepted from qualified promotional products distributors.  Please email purchase orders and vector art to the representative who assisted you with your order or to info@zzpromos.com

Order Minimums

All imprinted orders require minimum quantities as quoted.  Less than minimum orders are accepted on most orders for an additional charge. 

Artwork Requirements

.ai, .eps, or .pdf with all fonts converted to outline is needed.  Other fill types may be needed depending on decoration type – i.e. embroidery

PMS Color Matching

Color matching is available.  Factories will do their best to 100% match, however, a 10% variance can occur with some items and decoration.  This will be addressed during the pre-production sample process.

Order Acknowledgement

After receiving your order, we will send you an Order Acknowledgement and indicate any quote/ cost discrepancies.  All changes must be confirmed in writing by both parties.

Customer Approval

We must receive your proof approval and shipping information before production commences. Once approval is received, any changes to an order may incur additional costs and production time.

Order Cancellations

Orders can be canceled only with written notice to ZZ Promos and prior to factory commencing production. If an order is cancelled after production has begun, it will be subject to charges such as set-up fees, delivered pre-production samples, the number of pieces the factory has produced up to cancellation notice to the factory.  Account terms for payment to ZZ Promos will apply.

 Product Warranty

ZZ Promos covers manufacturers’ defects and imprinting issues for a period of up to 60 days after shipment. Please contact your sales representative for further information.


Authorization & Indemnification – By placing an order with ZZ Promos, you represent and warrant that you have the authority to order, purchase and /or distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified and/or submitted with your order. You also agree to indemnify, defend and hold harmless ZZ Promos and representatives, from and against all claims, liabilities and expenses (including attorney fees), arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

General Disclaimer – ZZ Promos cannot be liable for delays in delivery or product availability due to customs, shipping or natural disasters. ZZ Promos reserves the right to make slight spec changes to enhance product quality or performance. Decorating methods and location sizes are subject to change.

Liability – All merchandise becomes the customer’s property upon delivery to the freight carrier.

Logo Disclaimer –By submitting order and artwork to ZZ Promos, the customer represents that the use or display of artwork will not violate any applicable laws or client restrictions. Customer hereby agrees to hold ZZ Promos harmless of all claims.

Over/Under Runs – We reserve the right to ship +/- 5% of the quantity ordered and invoice accordingly. Exact quantities can also be provided as a courtesy for free. Specify on PO if exact quantities are needed.

Payment – Net 30 days upon credit approval. Payments not received by the due date are subject to late payment charges. First orders, custom orders, and large orders require a deposit or prepayment.

Collections – Accounts requiring collection will be liable for all the collection costs, including all fees, costs and expenses incurred.

Credits – Unused and/or unclaimed credits will be reserved/voided after 6 months.

Pricing – Prices are subject to change without notice.

Production time begins upon receipt of a signed Order Approval Form, approval of credit and all order information including shipping addresses and customer inserts. Once your order is shipped, we will send you a tracking number.

Lead Times


Based on quotation and written agreement.  If your order is needed for an event date, please note the event date on your purchase order and we will do everything possible to support your request.

Fulfillment & Packaging


Shipping - Domestic & International 

Shipping Weights

Export Information

Exporting goods to foreign markets is complex, and requirements vary by country. If you intend to export your order, our shipping department can handle the arrangements for your shipment and advise if there are any issues that might affect its import at your intended destination. However, due to the legal complexities surrounding international shipments, we are not permitted to provide any export documentation should you or your agent handle the export logistics.

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